![]() While most empathy maps are divided into four quadrants, this empathy map canvas template uses more segments, which are typically defined by questions that teams work to answer one by one to complete the map. How to use the empathy map canvas template ![]() Improve decision-making in the design process.Understand user needs and wants using design thinking methods.Create a user persona collaboratively with stakeholders in real-time.Build deep empathy for the user and their experience.Get teams on the same page and create a visual representation of a customer’s thoughts, feelings, actions, and observations.Įmpathy maps serve as a foundation for outstanding user experiences and new products that focus on providing the experience customers want rather than forcing design teams to rely on guesswork and assumptions. ![]() Use the empathy map canvas template to develop robust personas and inform decisions that improve the user experience.
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